Website usage terms and conditions
The term ‘Essench Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit F7, Castle Vale Enterprise Park, Castle Vale, Birmingham, B35 6LJ. The term ‘you’ refers to the user or viewer of this website.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Cancellation & Refund Policy
In accordance with the Distance Selling Regulations, for most Products ordered via our website, you have the legal right to cancel your order within 7 working days of the day after you received the Products (“Cancellation Period”). However this right does not apply to certain items such as personalised products, perishable goods or items that cannot be returned for hygiene reasons. If you wish to exercise your right to cancel your order, you need to inform us in writing within 7 working days starting the day after you received the Products. You must take reasonable care of the Products and immediately return them to us in accordance with our Returns Policy below.
Return of the Products within the Cancellation Period will be considered to be notice of cancellation under the Distance Selling Regulations.
If you cancel your order, we will refund the full price you paid for the Products, using the same method you used to pay for them, within 30 days of us receiving notification of your cancellation and/or the returned Products.
If your order has been dispatched then please follow our returns policy. If you have benefited from our free delivery then we will provide a full refund for all products less our shipping costs.
We hope you will be delighted with everything you have bought from us, but if you are unhappy with your Products for any reason, you can return them to us in accordance with the following returns policy. Please be aware that we cannot accept used goods unless they are faulty.
Other than for defective Products or items that have been delivered incorrectly by us, you are responsible for the cost of returning Products to us. This includes any postage charges incurred to return an item(s). We cannot accept responsibility for items which are lost or damaged in the post. You must ensure your items are securely packaged and obtain a proof of posting.
Returns by post
You can return Products by post within 14 days of the date on which you received the Products and will receive a refund only. Please ensure that the dispatch note is returned with the Products as proof of purchase. The dispatch note can be found as part of the documentation that is included with your Products.
How to Return an Item:
Step 1. Forward an email to firstname.lastname@example.org detailing which products you would like to return and the reason for returning them. Please also include your dispatch number and your full contact details. Please wait for our customer service team to reply before proceeding to the next step.
Step 2. Repack the item along with the dispatch note in its original packaging. We need the dispatch note to process your return.
Step 3. Please return all items to address below. For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
Castle Vale Enterprise Park